Question 1

Why isn't my discount code working?

Accepted Answer

If you encounter any issues with a promotional code not working, please don't hesitate to contact our support team for prompt assistance.

Question 2

Is it possible to place an order over the phone or through email?

Accepted Answer

Please do not hesitate to reach out to us, and we will be more than happy to help you with placing your order. If you prefer, you can contact us by telephone at (+27) 61 822 6364 or via email at orders@edutoysco.co.za

Question 3

How do I track my order?

Accepted Answer

Once your order is on its way, we will send you a courier link for easy tracking and communication with the courier in case of any delays in delivery.

Question 4

Is the security of my credit card information guaranteed?

Accepted Answer

We use top encryption standards for payment info, remove key data, and encrypt credit card details. We do not store PIN or CVV numbers for card authentication.

Question 5

Is it possible for me to cancel my order?

Accepted Answer

You have the freedom to cancel your order at any point before it is dispatched for delivery. Should you decide to cancel, a refund will be issued according to the payment method you used for your purchase.

Question 6

Is it possible to return items purchased online?

Accepted Answer

We stand behind all our products we sell. If you are dissatisfied with any of our products, it may be returned to our office within 7 days of receipt for a refund, credit, or exchange if it is unused, all packaging is intact, and our packaging seals remain intact and not tampered with.

This is to ensure all pieces are not misplaced, used, or damaged. Should the packaging not be satisfactory, you are at risk of not receiving a refund or exchange of the product. Should you return a product, and it is not faulty, you will be charged handling fees.

Important: Kindly be advised that our delivery personnel are unable to receive any items for returns.

Question 7

How can I reach EduToysco online?

Accepted Answer

If you have a query about your order or delivery, or any other query related to shopping online with EduToys, please give us a call on (+27) 61 822 6364), email us at orders@edutoysco.co.za, or submit a query online.

Our online call center operating hours are:

Monday-Wednesday 09:00-17:30

Thursday: 09:00-18:00

Friday: 09:00-17h00

Saturday 08:00-13:30

Frequently asked questions